Ask About Travel - Cancelation Policy
AFTER INITIAL DEPOSIT: The cancellation penalty will be determined by the fare used. Complete penalties will be confirmed at booking.
FINAL: After final payment or less than 40 to 60 days prior to departure all deposits paid may be non-refundable. Any refunds are at the sole discretion and subject to the policies of the suppliers. Many travel tickets are non-refundable from the point of purchase. Clients could potentially lose everything and should purchase applicable Trip Cancellation Insurance. If suppliers have substantially different deposit and cancellation policies, they will be presented at confirmation.
TRAVEL INSURANCE: We recommend Travel Insurance to all participants. Persons are often forced to cancel vacations prior to, or during travel due to unexpected injuries or illness. The Trip Cancellation Insurance covers deposits lost as a result of the above cancellation policies. Refunds are issued for cancellations due to injury, illness or death in the insured's family or traveling companion. Plus, this complete coverage program includes baggage loss, trip delay or interruption, emergency medical and more.
Travel Guard is our chosen insurance provider. Call for complete details, rates or a brochure. Or, click the icon and purchase online.
DOCUMENTS: All applicable documents including tickets, detailed itineraries, vouchers and check-in details will be sent approximately two to four weeks prior to departure.
REVISIONS: Unless otherwise indicated one change to the original reservation is allowed. Any additional changes will be charged $15.00 per change plus any supplier fees or penalties. Changes after final documents have been issued will be charged a minimum of $35.00 per change plus any supplier fees or penalties. Bookings and changes made within 14 days of departure will be charged a minimum $50.00 per occurrence for special handling and delivery fees.
RESPONSIBILITY: ASK about Travel of Kailua-Kona Hawaii and/or its agents act only in the capacity of agent for participants in all matters pertaining to accommodations, activities, and transportation whether by airplane, ship, railroad, bus, automobile or any other means of conveyance and shall not be liable for any injury, accident, damage, loss, delay or irregularity occasioned by neglect or default of any company or person engaged in conveyance of passengers, housing of participants or supplying of services in conjunction with ASK about Travel packages. ASK about Travel reserves the right to withdraw a package, to make changes in the published itineraries, or to refuse to accept or retain any person as a participant at any time, whenever in their judgment conditions warrant, or if changes are necessary for the convenience, comfort or safety of the participants. Neither ASK about Travel and/or its agents are to be held responsible for the closing of access routes to or from resorts due to weather conditions or for weather which may close down resort operations nor are they to be held liable for any additional expense, consequence or inconvenience resulting from the above conditions. ASK about Travel will not be liable for a payment of refund for unused housing, meals, or activities occasioned by a late arrival, sickness or injury. All ASK about Travel prices are based on tariffs in effect at the time of publication of sales and web literature, and are subject to reconfirmation when final payments are made.
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